Rafaella NCS elevates healthcare facilities, including hospitals, step-down and Frailcare units, and clinics, to new heights of excellence. Our Quality Management Solutions encompass policy development, process mapping, organizational structuring, comprehensive patient records management, advanced stock control systems, and rigorous healthcare audits. We prioritize patient satisfaction and workplace safety, minimizing sentinel events, enhancing employee wellness, endorsing infection prevention and control measures, and ensuring top-tier care and overall operational efficiency.

Our dedication to excellence extends beyond the delivery of healthcare services. We are also committed to building strong relationships with our patients, their families, and the broader community. Through open communication, transparency, and a genuine concern for the well-being of those we serve, we strive to foster a sense of trust and confidence that inspires confidence in the quality and effectiveness of our services.

Our Human Resource Management Solutions reflect the vision and mission of our clients in the Healthcare sector. Rafaella NCS offers a wide range of Human Resource Management services that are tailored to meet the HR goals of healthcare organizations. We prioritize keeping up to date with the latest developments in healthcare, which is why our Human Resource Management Plan includes staff orientation, induction, performance development, training, and evaluation. This encompasses continuous professional development and competency evaluation, and we annually create, implement, and submit Workplace Skills Plans and supporting documents and reports to the relevant Seta, as required by legislation. Our support even extends to payroll management, grievance, and disciplinary procedures, ensuring a harmonious, productive workplace environment.

At Rafaella Nursing Care Services, we recognize the critical role that healthcare plays in the well-being of individuals and communities. As such, we are committed to maintaining the highest levels of professionalism and expertise at all times. We work tirelessly to ensure that employees are equipped with the knowledge, skills, and tools they need to provide exceptional care to patients, while also fostering a culture of continuous improvement and learning.

Rafaella NCS is committed to continuous learning and development in healthcare. Our programs range from staff orientation to continuous professional training, including Basic Life Support and First Aid. We empower healthcare professionals with skills and knowledge through our extensive annual training and various specialized short courses.

To maintain a highly skilled workforce that is equipped with the latest knowledge and skills required to provide top-quality healthcare services, we focus on emergency preparedness response training, Occupational Safety and Health (OSH), and Accreditation Audit readiness per legislative requirements.